About Us

Careers

Customer Care and Billing Specialist

F&B Communications is seeking applicants for a full-time Customer Care and Billing Specialist. This position serves as a primary point of contact for Internet, TV, phone and security subscribers. Primary job duties include assisting customers with service requests and billing inquiries, appointment scheduling and processing payments.

The ideal candidate will have a keen eye for creating successful customer experiences and building positive customer relationships.

Applicants must possess the following skills and characteristics:

• Highly developed sense of integrity and commitment to customer satisfaction.
• Strong ability to communicate clearly and professionally, both verbally and in writing.
• Has a pleasant, patient and friendly attitude.
• Strong decision making and analytical abilities.
• Possess a strong work ethic and team player mentality.
• Ability to handle pressure and multiple projects.
• Proficiency in Microsoft Office and customer care software.
• Previous customer service, accounting and/or bookkeeping experience.

F&B Communications is the premiere local telecommunications provider offering high-speed fiber and DSL Internet, Skitter TV video, telephone, long distance and home security services to customers in the Bennett, Calamus, Delmar, Lowden and Wheatland exchanges and surrounding areas. The company also provides computer sales and service through their Technology Solutions retail division.

F&B Communications, headquartered in Wheatland, Iowa, offers a competitive wage and benefits package that includes health and dental insurance, 401(k) retirement plan, paid time off for vacations and holidays and other employee benefits.

Please email cover letter, resume, salary requirements and references to employment@fbc-tele.com.

This institution is an equal opportunity provider and employer.

Employment Application
(Adobe PDF 118KB)

 

Statement of Nondiscrimination

This institution is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form (PDF), found online at www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.

Share the Experience

Refer a friend and receive a $25 credit.