F&B COMMUNICATIONS' COVID-19 NOTICE (UPDATED 3/20/2020) CLICK HERE

COVID-19 NOTICE

MARCH 20, 2020

F&B Communications continues to monitor the situation regarding the Coronavirus (COVID-19) pandemic and would like to share additional updates regarding new changes that impact our operations.  

On March 18, we began limiting access to our business office and Technology Solutions. Our offices are closed to the public until further notice. We are still available during regular hours to answer phone calls and assist with issues over the phone at (563) 374-1236 and by remote support. Payments can be made by mail, online at www.fbc-tele.com, over the phone or deposited in our 24-hour drop boxes in each community. The Technology Solutions store will also be closed on Saturdays until further notice. 

We have also made some adjustments to our onsite service protocols. All non-essential work has been postponed. Currently, we are no longer entering occupied homes and businesses except in emergency situations. All efforts will be made to aid customers over the phone or electronically using remote and other online tools. We will do our best to attempt new service installations and repairs from outside and will guide you through any necessary inside steps over the phone. 

We continue to monitor this rapidly changing situation and will continue to adjust our business practices as conditions warrant. Updates will be shared by e-mail and posted on our website. 

We take our responsibility as your service provider seriously and are making every effort to continue to serve you. Thank you for your patience and cooperation. 

 

MARCH 18, 2020

Update: Based upon current guidance and recommendations related to the COVID-19 pandemic, we are limiting access to our office. Our offices will be closed to the public until further notice. We are still available during regular hours to answer phone calls and assist with issues over the phone at (563) 374-1236 and by remote support. Payments can be made online at www.fbc-tele.com, over the phone or deposited in our 24-hour drop boxes in each community.

 

MARCH 16, 2020

With the ever-evolving situation regarding the spread of Coronavirus (COVID-19), it is important for us to share information regarding F&B Communications’ response. The health and well-being of our customers, employees and communities is of utmost priority. Protecting our employees is essential so we can continue to serve our customers and provide reliable service.   

We are currently operating at a “moderate” level as identified in our pandemic response plan. As such, we have heightened hygiene protocols in place and are practicing social distancing of at least 6-feet when working in customer homes and businesses. Efforts will be made to aid customers over the phone or electronically using remote and other online tools. 

While our business office and Technology Solutions remain open, we encourage you to do business with us over the phone and online. Please call us at (563) 374-1236 or access our SmartHub account management and payment website at www.fbc-tele.com. 

We continue to monitor this rapidly changing situation and will adjust our business practices based on any new information that we receive from local, state and federal governments as well as the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC). Updates will be shared by e-mail and posted on our website. 

At F&B Communications, we are committed to providing quality and reliable communications services. We take our responsibility as your service provider seriously and are making every effort to keep our network operating at peak condition to meet the communication, information and entertainment needs of customers. 

Please stay safe.